In March, the community of Henryville, IN was wiped out by
an EF 4 tornado. I was traveling at the
time and watching the news from the Pacific Northwest and amazed at the extent
of the destruction. As I’m watching the images
of devastation on TV I was also wondering what a geek like me could do to get
involved. Being a geek, I’m thinking
about things like cell phone service and internet access and what my life would
be like without those things.
When I returned home, I contacted our local emergency
management agency, or TEMA – Tippecanoe Emergency Management Agency and asked
how I could get involved. The answer
surprised me. I was thinking my involvement
would help those directly impacted by the disaster. Instead, I was asked to support those helping
those directly impacted by the disaster.
During the response at Henryville, the Indiana Department of
Homeland Security realized they were lacking in IT support for the
responders. They were unable to provide
basic IT services so the first responders could communicate, process paperwork,
manage rescue efforts, and provide assistance to those impacted. As I continued digging I found they were unable
to share a network printer so if folks had to print, and they print a lot, they
had to take their laptop to a printer with a USB cable and plug in to print,
sometimes waiting line. This slowed
response times and communication with those in the field. They had everything necessary to share the
printer wirelessly they just lacked someone to make it all work.
This is basic IT support, even stuff I can do so I offered
my services to TEMA and said if there was a disaster deployment and they needed
help I’d be happy to show up and setup their printers and do anything else they
needed. I also indicated I could probably
recruit other IT folks who would be happy to serve their friends and neighbors
in need. They took me up on my offer and
invited me to a statewide training exercise in Southern Indiana so I could see
what this was all about and learn how I/we could play a role.
Since I often get in trouble while traveling alone I took a
fellow IT friend along with me. The plan
was for Joe to do all the work while I took all the credit, ended up there was
plenty to do to keep us both busy once we got started.
One of the first challenges to helping out was the
paperwork. I filled out tons of forms
just to volunteer. I’ve been to the
White House 3 times, 2 of those times I met the President. It was easier for me to get access to the
White House than it was for me to volunteer to serve our state during a time of
disaster. I’ll explain how this will pay
off for everyone later.
The second challenge was knowing what to do. When we arrived, there wasn’t any one person
to tell us what they needed. We had to
take initiative and setup things we knew would help everyone out. This is where IT folks can really improve
things as we know what’s possible and we know how to make that happen. Once we started, it wasn’t long before
everyone was asking for our help and even tracking us down so we could not only
help our district but others. Indiana is
divided up into multiple Department of Homeland Security districts and each
district is responsible for their own IT support. More on that later too.
We also found that our district was well equipped with gear
but not well equipped on how to use it. They
had a satellite internet provider and an access point that could broadcast for
3 miles. We discovered it barely
broadcasted 3 feet so we fixed it. We
also discovered that our district had an unactivated AT&T micro cell. We worked to activate it to improve communications. The training center was pretty isolated so we
needed all the communications help we could get. Besides, I needed to keep on top of Twitter.
While this may have been a drill, I found many ways where IT
folks could quickly and easily serve their communities in a time of need.
So my question to you is how would you like to be involved? Here are some details.
- The paperwork is done.
The training exercise required more paperwork than an actual disaster as
each person participating in the drill had to have credentials to access the
base. In the event of a real emergency,
you would be added to a list of folks allowed into the command center. Once there you would just identify yourself
as IT support from Jonathan Smith at District 4 and get to work. If a security perimeter has been setup your
state issued ID will get you in.
- Each district in our state has its own strengths and weakness. As a result, the state is encouraging them to
share resources, including things like IT.
So instead of IT being something owned by each district it would be a
shared resource. This means you could
help any district out regardless of where you live.
- Be prepared for some rough accommodations. For the training exercises, we stayed in a
hotel. Were this a real emergency like
Henryville we would have slept in tents or stayed wherever available.
- This won’t cost you anything. Even though you are volunteering all costs
associated with your travel, meals, and accommodations would be reimbursed.
If you would be interested in helping please let me
know. I’m creating a list of IT pros
from our state or neighboring states that would be available to help. When there is an emergency, I would be
notified by either our district or the Indiana Department of Homeland
Security. I would then communicate with
our volunteer group and coordinate getting IT support on site as quickly as
possible. It may not always be me,
Henryville happened while I was in Seattle but had we been organized we could
have quickly sent folks there that live closer to Henryville than I do and
helped serve the first responders and victims.
If you have questions or comments please post them here for
all to see. I’ll respond as best I
can. My dream would be to have IT pros
within an hour’s drive of any site in Indiana so when the next Henryville hits
we can quickly respond with top quality IT support and show our community that
IT folks aren’t just interested in control and power but are willing and able
to empower and equip those on the front lines, in some cases literally saving
lives.
Thanks for your consideration.