Sunday, July 11, 2010

Are Bill & Steve fighting over me?

As you probably know by now, I purchased an iPad over the weekend. I’ve been evaluating this decision for several months and trying to make a business case for the device (more on that in future posts). The full story will be told on this blog over time and what better way to start than with the relentless pursuit of Microsoft not to let me go.

The backstory here can be summarized as follows: I’m a PC person, Apple sucks. PC’s are better. So my using an Apple product is very much a paradigm game changing shift.

The fun started with the whole Apple Store experience. . It was as if they could smell my MCSE and knew I was wearing a Windows Mobile 6.5 phone. You can’t just go in there and buy something, you have to put your name on a list and wait for someone to help you. Naturally, the place was packed and after waiting an hour I found out several of the geniuses had called in sick. I thought I could just go pick an iPad off the shelf and head home

The only one they had was the 64gb 3G model. I wanted the 3G but would have been happy with the 16gb but decided the extra $200 was worth the extra space and worth not having to wait another month to get one.

Once I got home I tried to install a free app from the App Store. I have an iTunes account but hadn’t used it in years so I had to update my credit card information. I’m still not sure why a credit card is required for a free app but it is. The problem was that iTunes would not accept my credit card. It kept saying my security code was invalid. Frustrated I Googled the problem and found out that I wasn’t the only one but that the solution was to call the credit card company. I couldn’t figure out what could be wrong with my credit card, after all I had just used it at the Apple Store.

So I broke down and called the credit card company. The nice lady told me my card had been blocked due to an unauthorized purchase at the Apple Store. She said I had never used my card there before and so they blocked my card. She asked me to confirm if the purchase was valid. At this point, I’m laughing aloud. I told the lady she made my day and the charge was valid. She turned my card back on and my iTunes account was back in business so I could install that free app.

Between the long lines and the blocked credit card it is a wonder it all worked out but I have an iPad, I’m using it, I made this post with it, and will be talking a lot more about it….even though I do feel a bit dirty.